In recent years, children’s playgrounds have continued to develop, and parents have become more and more willing to send their children to children’s playgrounds. The quality of service and the staff’s services are also taking up an increasing proportion of the choices of parents’ paradise. What about the staff’s operating standards?
Roughly organized as follows
1. Service specification
Customer service principle: Customer experience is always the first;
Customer first: personal safety first; customer and company interests first;
3. Eliminate: Eliminate uncleanness; Eliminate unhealthy; Eliminate uselessness; (Customers are not always right, but the right ones must be left to customers) (You must help at all times before you blame) (Anything that harms company assets and customers Safe behaviors must be forbidden) (Customer needs cannot be fully satisfied, but a sincere attitude must be used to make customers understand) (The mood cannot always be happy, but only the happy part must be shared with customers) (Things can never be done. , But the time for customers to wait for a response must be shortened as much as possible) (Any place the customer sees must be clean and tidy) (Any service provided to the customer must be safe) (Anything used by the customer must be intact)
2. Dress code
1) Work clothes must be worn in the area, and there must be no incomplete uniforms;
2) The summer clothing execution period is May 1 to October 31, and the winter clothing execution period is November 1 to April 30.
3) Do not roll up your sleeves or trousers in the work area at any time;
4) The employee nameplate is worn on the left chest of the shirt
5) The uniforms worn in the work area must be clean and free of peculiar smell. If the uniform has pilling, damage, or stains that cannot be cleaned, it must be replaced.
3. Grooming and appearance specifications
1) The hairstyle is not unassuming, the hair should be clean, free of dandruff, combed neatly, and not dyed in other colors;
2) Female employees should not cover their eyes in the front hair, do not cover the ears on the side hair, and do not shawl after hair.
3) For male employees, the "three nos" hair does not pass the eyebrows, the back hair does not reach the collar, and the side hair does not cover the ears;
4) Female employees have clean, clean face, full of energy, and light makeup;
5) Male employees have clean, clean face, full of energy, no leakage of nose hair, and no beard;
6) Keep your hands and nails clean, wash your hands often, keep your nails well trimmed, do not have long nails, and girls are not allowed to apply colored nail polish; 7) Do not wear any accessories except watches and wedding rings;
4. Etiquette norms
1) Take the initiative to greet guests, use polite language, and make a natural smile;
2) The waiting guests should be greeted promptly, please wait a while; when the customer needs help, the first time to provide help to the customer;
3) Take the initiative to greet customers and stand sideways to let customers go first.
