A: We are based in Guangdong, China, start from 2016,sell to Mid East,South America,North America,Africa,Eastern Europe,Western Europe,Northern Europe,Southern Europe,Central America,Southeast Asia,Oceania,Eastern Asia,South Asia,Domestic Market. There are total about 50-100 people in our office.
Q: What Can You Buy From Us
A: 9D VR, virtual reality shooting game simulator, VR Racing car, 5D 7D 9d 12D dynamic cinema systems, Indoor amusment arcade game machines, Car racing game machines, shooting game machines, Kids swing car, kiddie ride, animal rides, basketball game machines, tickets game machines, Air hockey game machines, gift game machines, kids game machines, bouncing castle soft playground...
Q: Why Should You Buy From Us Instead Of Other Suppliers?
A: EPARK focus on the research, design, manufacturing, installing and selling the Luxury Entertainment Equipments. Our Sales team are trained with machines every single detail, Such as game machines technical specs, each spare parts, playing and function To make sure the fast responding and most professional guidance to our customers.
Q: How Can We Guarantee Quality?
A: Always a pre-production sample before mass production; Always final Inspection before shipment;
Q: Why Should You Buy From Us Not From Other Suppliers?
A: 1. Skilled Craftsmanship and Unique Robort appearance 2. Interactive Cabin with Dynamic Effects 3. Professional technical team, keep the software stable and updating 4. Famous Brand Deepoon VR Helmet 5. Small Space, small investment, fast return
Q: What Services Can We Provide?
A: Accepted Delivery Terms: FOB,CFR,CIF,EXW,CIP,FCA,CPT,DDP,DDU,Express Delivery,DAF； Accepted Payment Currency:USD,EUR,CAD,AUD,HKD,GBP,CNY; Accepted Payment Type: T/T,L/C,D/P D/A,Money,Gram,Credit Card,PayPal,Western Union,Cash,Escrow; Language Spoken:English,Chinese,Spanish,Japanese,French
A: We provide one year warranty, will send you the new part to exchange the damage one when have any problem during the warranty period. And give lifelong online 24 hours service if our products have and questions.
Q: What's The Delivery Time?
A: It usually takes about 15-20 days to produce an order from MOQ to 20FT container. But the exact delivery time might be different for different orders or at different time.
Q: Do You Have The Products In Stock?
A: Yes,We have few model samples could supply to you.
Q: What Certificate Do You Have?
A: We have CCC, ISO9001,EN71, SGS etc.
Q: If The Voltage And Plug Of Your Product Will Come With My Standard ?
A: We Will Confirm Voltage And Plug Information With Customer In Advance And Produce Machines As The Customer’s Request.
Q: If Your Company Can Custom Make Product And Put Our Logo ?
A: We Have Own Designer Team , Can Design And Custom Make All Products Including Color , Print , Pattern And Logo .
Q: Different Coins From Different Countries Can Be Acceptable To Coin Selector ?
A: Different Coins From Different Countries Can Be Accepted By Smart Coin Selector . Also We Can Install a Note Recognize Devise Into The Machine ( As Usually Comes With The Coin One ) .
Q: How About Malfunction?
A: Our technician will make a professional solution with picture for customer, which shows how to operate step by step. If the spare part breaks we will replace it for customer with kind of charge or without charge.
Q: How Can I Get The Price?
A: We usually quote within 24 hours after we get your inquiry(Except weekend and holidays). If you are very urgent to get the price, please email us or contact us in other ways so that we can offer you a quote.
Q: If Your Company Will Send Engineer To My Country For Technical Problems?
A: If customers need, our company will arrange our technicians to our customers’ sites, and help our customers install and adjust their purchased game machines. We can also offer training to our customers’ technicians and other related staffs to ensure the good operation of the sites.
Q: How Do You Make Our Business Long-Term And Good Relationship?
A: (1) We keep good quality and competitive price to ensure our customers benefit; (2) We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
Q: What If The Product Is Broken, When I Receive It?
A: Before sending the product to you, we make sure every product is in good condition. Please check the package before you sign for. If the product is not in good condition, please don't sign for it. Then please ask some certificate (such as the picture of the damaged goods) from express company, and contact us immediately. We will contact the express company to deal with it. We are not responsible for item lost, content damaged after signed for.
Q: Do You Provide A Warranty For Your Game Machines?
A: We provide 2 Year Warranty of the main accessories of our Game Machines.We know, for the Game Machines customers,time is Money.Before delivering the Game Machines to you,we will check every quality details and send videos or photos for you to confirm.
